Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL CAILLER
Are gift boxes sent immediately after purchase?
HOTEL CAILLER gift boxes are sent within 24 to 48 hours after purchase, depending on stock availability. You will receive a confirmation email with the details of your order.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The HOTEL CAILLER gift boxes allow you to offer an unforgettable getaway in Switzerland, combining culinary experiences, spa relaxation, and access to the Bains de la Gruyère.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is quite possible to have the gift certificate delivered directly to the beneficiary without them seeing the amount. To do this, simply select the 'Hide the amount' option when placing your order at HOTEL CAILLER.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box during the checkout process on our website. Email, mail, or in-store pickup at HOTEL CAILLER are available for your convenience.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your instructions, for a tailored experience at HOTEL CAILLER.
How do I create a group fund and invite people?
To create an online kitty for Hôtel Cailler gift boxes, select the dedicated option during your purchase. You can then invite participants by email or link sharing. The participation conditions are specified when creating the kitty, at our establishment HOTEL CAILLER.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered by HOTEL CAILLER. You can select the amount that fits your budget from the available options, ranging from 390 CHF to 856 CHF depending on the type of stay and the included services.
How can I log in to my account?
To access your account, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. This will allow you to manage your gift boxes for HOTEL CAILLER.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at HOTEL CAILLER.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you will be able to offer different experiences to your loved ones, according to your wishes, at our establishment HOTEL CAILLER.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our HOTEL CAILLER website.
How do I purchase or give a gift box?
To offer a HOTEL CAILLER gift box, choose your box from our selection, add it to your cart, and personalize it with a message before finalizing your order. Our boxes include stays, gastronomic experiences, and relaxing moments at the Bains de la Gruyère, for an unforgettable getaway in Switzerland. Take advantage of this opportunity to please your loved ones with an exceptional gift at HOTEL CAILLER.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate with a custom amount, allowing the recipient to choose from our gift boxes for an unforgettable experience at HOTEL CAILLER, Hotel Restaurant & Spa in the Gruyère region.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the specific conditions of each offer. You will find these details in the descriptions of the gift boxes offered by HOTEL CAILLER.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment HOTEL CAILLER.
Is the gift box customer service reachable by phone?
The customer service of HOTEL CAILLER is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at HOTEL CAILLER.
Is there an online chat available for questions about gift boxes?
You can use our online chat to ask questions about our gift boxes. This service is available to assist you in using your gift at HOTEL CAILLER.
Is there a dedicated customer service for gift boxes?
HOTEL CAILLER offers a customer service to answer all your questions about your gift box. You will find detailed information about the included services, such as access to the Bains de la Gruyère and dining options, directly on our website.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at HOTEL CAILLER. You will find practical information about stays, gourmet meals, and access to the Bains de la Gruyère, as well as the validity and terms of use of your gift box.
Is spa access included in my gift box?
Access to the Bains de la Gruyère is included in most of our gift boxes, particularly those that include a half-board or a gourmet meal. Check the details of your gift box to confirm this service at our establishment HOTEL CAILLER.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, including access to the Bains de la Gruyère and our restaurants, according to the conditions of your HOTEL CAILLER gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying booklet. You will find details about the hotel nights, meals, and access to the Bains de la Gruyère, as indicated in the offers from HOTEL CAILLER.
Is parking included in my gift box?
Parking is not included in the HOTEL CAILLER gift boxes. Please check the specific conditions of your gift box to confirm this information.
Is breakfast included in my gift box?
Breakfast is included in most of the HOTEL CAILLER gift boxes. To check the included services, please consult the details of your gift box.
Is special attention given to the recipient of a gift box?
At HOTEL CAILLER, special attention is given to gift box beneficiaries, with tailored services for an unforgettable stay, such as unlimited access to the Bains de la Gruyère and gourmet meals.
Is a welcome drink included in my gift box?
The HOTEL CAILLER gift boxes include a bottle of prosecco in some packages, such as the Fantaisie Package, but not always a welcome drink.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the Bains de la Gruyère, accessible from HOTEL CAILLER.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Our gift boxes allow you to offer an unforgettable getaway in Switzerland, between culinary experiences, spa relaxation, and access to the Bains de la Gruyère. Take advantage of our exclusive selection of gift boxes in our establishment HOTEL CAILLER.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The HOTEL CAILLER gift boxes offer exceptional stays in Switzerland, combining gastronomy, spa relaxation, and access to the Bains de la Gruyère.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at HOTEL CAILLER.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for corporate committees, with preferential rates depending on the volume ordered. Our offers include stays, gastronomic experiences, and relaxation moments at the Bains de la Gruyère, for an unforgettable getaway in Switzerland. Take advantage of our advantageous solution to offer an exceptional experience to your collaborators, at HOTEL CAILLER.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new contact details. This change is subject to the conditions of the HOTEL CAILLER establishment.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our website. The terms may vary depending on the conditions of your gift box, which are available during your booking at HOTEL CAILLER.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the details on our website or directly on the HOTEL CAILLER establishment page.
Is there a dress code for the gift box?
The dress code for the gift box depends on the chosen services. For the gourmet restaurant, smart casual attire is recommended. Enjoy your stay at HOTEL CAILLER.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the establishment. The Bains de la Gruyère, accessible from HOTEL CAILLER, offer relaxation areas suitable for everyone, but it is advisable to check the specific conditions for treatments.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is recommended to book in advance. The boxes include stays, gourmet meals, and access to the Bains de la Gruyère, directly accessible from HOTEL CAILLER.
How can one access the hotel from the airport?
To access HOTEL CAILLER from the airport, you can use public transportation or opt for a taxi. The hotel is located in Charmey, in the canton of Fribourg, Switzerland, and is easily accessible from the major airports in the region. HOTEL CAILLER.
Is the establishment accessible to people with reduced mobility?
HOTEL CAILLER is equipped to accommodate people with reduced mobility, with adapted rooms and accessible facilities. You will thus fully enjoy your stay in our establishment.
Are pets allowed in the establishment?
HOTEL CAILLER accepts pets, subject to the specific conditions of the establishment. For a pleasant stay, it is advisable to inquire in advance about the pet accommodation policies at HOTEL CAILLER.
Where can I find the menus?
The menus of the restaurants at HOTEL CAILLER are available on the detailed sheet of each gift box or directly on the establishment's website. There, you will find the gastronomic options offered by Chef Jean-Marie Pelletier and his team, in harmony with the seasonality of the products.
What are the hours of operation?
The operating hours of HOTEL CAILLER vary depending on the services. The establishment is open all day to welcome its guests and offer them an unforgettable experience. You will be able to fully enjoy your stay at our HOTEL CAILLER establishment.
Is there parking available near the establishment?
HOTEL CAILLER offers free private parking for its guests, located right next to the establishment. This parking is accessible 24 hours a day and does not require prior reservation.
What are the delivery methods for gift boxes/vouchers?
The HOTEL CAILLER gift boxes can be delivered by email or by mail, depending on your preference. You will receive your gift box within 48 hours by email or within 5 business days by mail. Take advantage of this opportunity to offer an unforgettable getaway at our establishment, HOTEL CAILLER.
Is postal delivery offered?
Yes, HOTEL CAILLER offers to send its gift boxes by mail, with specific delivery times and conditions for each box.
In addition to gift boxes, is it possible to order or have items delivered?
HOTEL CAILLER offers only gift boxes for stays, gastronomic experiences, or relaxation moments at Bains de la Gruyère. You cannot order or have additional items delivered through our website.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format. You can also opt for a digital version if you prefer. Discover our selection of gift boxes to offer an unforgettable getaway at HOTEL CAILLER.
Is the box presented in a neat packaging?
The HOTEL CAILLER gift boxes are presented in an elegant and careful packaging, ready to give for a luxury experience in Switzerland.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box from HOTEL CAILLER. The e-gift box version is available via email, for immediate redemption.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. Shipping fees vary depending on the options chosen, with the hotel-restaurant HOTEL CAILLER.
Do you deliver gift boxes internationally?
The HOTEL CAILLER gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination. The boxes allow you to enjoy an unforgettable getaway in Switzerland, between culinary experiences, relaxation at the spa and Bains de la Gruyère, in our establishment HOTEL CAILLER.
What are the delivery times for gift boxes by mail?
HOTEL CAILLER gift boxes are shipped within 48 hours after the order, and you will receive them within 2 to 5 business days depending on your delivery address.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The HOTEL CAILLER gift boxes allow you to offer an unforgettable getaway in Switzerland, between culinary experience, spa relaxation, and Bains de la Gruyère.
Is express delivery available?
The express delivery of our gift boxes depends on the options available at the time of your order. Our gift boxes allow you to offer an unforgettable getaway at our establishment, HOTEL CAILLER.
How can I track my order?
You can track your order by logging into your account on our website. The tracking and delivery conditions are specified at the time of your purchase. Enjoy this unique experience offered by HOTEL CAILLER.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail during the order. Enjoy the exceptional experience offered by HOTEL CAILLER.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 3 business days. This timeframe may vary slightly depending on your location. Enjoy the unique experience offered by HOTEL CAILLER.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at HOTEL CAILLER.
Can my gift box be extended if not used?
The extension of your HOTEL CAILLER gift box depends on the establishment's conditions. It is generally possible according to availability and subject to early booking.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of HOTEL CAILLER. You can enjoy a night in a double room with mountain views, access to the Bains de la Gruyère, and gourmet meals according to the chosen gift box.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. Les Bains de la Gruyère, accessible with your gift box, offers an unforgettable relaxation experience at our HOTEL CAILLER establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the chosen offer. HOTEL CAILLER gift boxes include various services, such as nights in a room or suite with mountain views, gourmet meals, and access to the Bains de la Gruyère, which can influence the possibilities for modification.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the reservation conditions of our establishment, HOTEL CAILLER.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the hotel and the reservation conditions. HOTEL CAILLER does everything possible to offer you an unforgettable experience in the Gruyère region.
Can I convert my gift box into a gift card?
The HOTEL CAILLER gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment, such as a stay, a gourmet meal, or a relaxing day at the Bains de la Gruyère.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
HOTEL CAILLER offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover our seasonal offers online to find the perfect gift.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
HOTEL CAILLER offers gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You will find double room stays, family suites, or gastronomic and wellness experiences, for unforgettable moments in Gruyère. Browse our offers to find the ideal gift box to give, at our establishment HOTEL CAILLER.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL CAILLER are official and guaranteed without intermediaries. We collaborate directly with the establishment to offer you authentic experiences, including stays, gourmet meals, and relaxation moments at the Bains de la Gruyère, all in an enchanting setting right in the heart of Gruyère. HOTEL CAILLER.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by HOTEL CAILLER, such as overnight stays in the rooms, gourmet meals, and access to the Bains de la Gruyère. The specific conditions of each box are detailed at the time of purchase, for a customized experience.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Services can be exchanged according to availability and the establishment's conditions. HOTEL CAILLER offers stays with access to Bains de la Gruyère, gastronomic experiences, and relaxing moments in a jacuzzi suite.
Is it possible to pay for a gift box by bank transfer?
Payment for a gift box by bank transfer is possible at HOTEL CAILLER. The payment terms are specified during the order.
Is online payment secure?
Online payment for your gift boxes is entirely secure on our platform. Your banking information is protected, and you can order with confidence to offer an unforgettable stay to your loved ones. Enjoy our selection of HOTEL CAILLER gift boxes.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at HOTEL CAILLER.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an unforgettable experience in Charmey, with stays and meals at our establishment HOTEL CAILLER.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering terms offered by our establishment HOTEL CAILLER.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. The specific terms are detailed at the time of purchase, in our establishment HOTEL CAILLER.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTEL CAILLER.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HOTEL CAILLER, your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the HOTEL CAILLER website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
To pay for your gift box, you can use PayPal, Apple Pay, Google Pay, or a credit card. The Bains de la Gruyère, accessible from HOTEL CAILLER, offers an unforgettable relaxation experience.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at HOTEL CAILLER. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
To pay for your gift box, you can use a Visa, Mastercard, or American Express credit card. All our gift boxes are available for an unforgettable experience at our establishment, HOTEL CAILLER.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of HOTEL CAILLER.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You can offer an unforgettable getaway in Switzerland with the gift boxes from HOTEL CAILLER.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the payment terms indicated on the product sheet of HOTEL CAILLER.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the gift box you will give to your loved ones, for a unique and thoughtful touch at HOTEL CAILLER.
Can we add options to your gift box offers?
The HOTEL CAILLER gift boxes can be customized according to the options available for each offer, such as adding a gourmet meal or access to the Bains de la Gruyère.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options that you can select during your online order. Give an exceptional experience with careful packaging, at HOTEL CAILLER.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion. HOTEL CAILLER offers gift boxes suitable for occasions like birthdays or weddings, to offer an unforgettable getaway in Switzerland, between culinary experience, spa relaxation and Bains de la Gruyère HOTEL CAILLER.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL CAILLER.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. This service is offered by our establishment HOTEL CAILLER.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. HOTEL CAILLER offers a complete experience including accommodation, gastronomy, and access to the Bains de la Gruyère, designed to be enjoyed in its entirety.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The HOTEL CAILLER gift boxes allow you to offer an unforgettable getaway in Switzerland, between culinary experiences, spa relaxation, and Bains de la Gruyère.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL CAILLER gift boxes in Charmey are neither exchangeable nor refundable, as they concern specific service provisions. Therefore, the right of withdrawal does not apply to these purchases.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the terms of sale indicated at the time of purchase. At HOTEL CAILLER, you can offer unforgettable stays with access to the Bains de la Gruyère and gastronomic experiences.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, we kindly ask you to send us a photo of the box as soon as possible. We will process your request promptly according to the conditions of HOTEL CAILLER.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of an HOTEL CAILLER gift box depends on the general terms of sale specified at the time of purchase. These terms are available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any possible extension options at HOTEL CAILLER.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the HOTEL CAILLER establishment.
How can I redeem the cashback?
The online piggy bank for HOTEL CAILLER gift boxes is available as a voucher usable for stays, gastronomic experiences, or relaxation moments at the Bains de la Gruyère. The terms of use are specified at the time of purchase, at our HOTEL CAILLER establishment.
What is the processing time for a refund after I make a request?
The refund processing times for an HOTEL CAILLER gift box depend on the specific conditions of the chosen offer. Generally, the refund is processed within 14 days after the request is validated, according to the terms indicated at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL CAILLER gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, for an unforgettable stay at our establishment HOTEL CAILLER.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your booking at HOTEL CAILLER.
Is booking with a gift box subject to availability?
The reservation with a gift box at HOTEL CAILLER is subject to the availability of the establishment. To fully enjoy your stay, we recommend booking as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. HOTEL CAILLER.
Do I need the gift box number to make a reservation with a gift box?
To use your gift box at HOTEL CAILLER, you will need the associated number. This number is required to validate your reservation and fully enjoy your stay.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Our gift boxes like the Fantaisie Package or the Active Retreat can be booked on weekdays, while other options are available on the weekend depending on availability. Enjoy your stay at HOTEL CAILLER.
Can I use my gift box on holidays?
The HOTEL CAILLER gift boxes can be used on public holidays, subject to availability. Specific conditions are detailed at the time of booking.
Can I freely choose my dates with a gift box?
The dates of your stay depend on the availability at HOTEL CAILLER. You can freely choose your dates according to the offered gift boxes, such as the Fantaisie package with one night in a jacuzzi suite with mountain views.
Can I book online with my gift voucher?
To book online with your gift box, you can directly check the availability and make your reservation on the HOTEL CAILLER website.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box. HOTEL CAILLER welcomes you in an exceptional setting in Gruyère, with direct access to the Bains de la Gruyère for a relaxing and well-being experience.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at HOTEL CAILLER. The booking terms and conditions specific to your gift box are detailed during the booking directly with the establishment HOTEL CAILLER.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible to fully enjoy your stay at HOTEL CAILLER.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at HOTEL CAILLER. Any additional charges or options are at your expense. The details of the included services are specified in the conditions of your gift box.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy an unforgettable getaway at our establishment, HOTEL CAILLER.
Can my gift box be used all at once?
Your HOTEL CAILLER gift box can be used once, for an overnight stay with half-board, a gourmet meal, or access to the Bains de la Gruyère, depending on the chosen box.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for one night at our establishment HOTEL CAILLER, located in Charmey in the canton of Fribourg. It includes specific services such as access to the Bains de la Gruyère and meals according to the chosen package.
Is my gift box valid in only one establishment?
Your gift box is valid at our establishment HOTEL CAILLER in Charmey, Switzerland. You can enjoy an overnight stay, a culinary experience, or a relaxing moment at the Bains de la Gruyère, depending on the offer chosen.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Take advantage of your stay to discover the luxurious facilities of HOTEL CAILLER.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. You can fully enjoy your stay, the gastronomy, and the Bains de la Gruyère during your getaway at the HOTEL CAILLER.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of the gift box. The terms are specified in your gift box or on the website of the establishment HOTEL CAILLER.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL CAILLER with your gift box, you may be asked for a piece of identification to finalize your stay.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a pleasant stay, we invite you to check directly with HOTEL CAILLER.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at HOTEL CAILLER, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, with various options such as stays, gastronomic experiences, or relaxation moments at Bains de la Gruyère.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, and thus enjoy an exceptional stay at our establishment HOTEL CAILLER.
Is my gift card divisible? Can I use it multiple times?
The use of your gift certificate in multiple instances depends on the availability and conditions of the HOTEL CAILLER establishment.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL CAILLER are set at 15:00 for check-in and 11:00 for check-out. These hours allow you to fully enjoy your stay at our establishment.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You will be able to enjoy nights in a room or suite with mountain views, gourmet meals, breakfasts, half-board, and unlimited access to the Bains de la Gruyère. The details of the services are specified in the conditions of your HOTEL CAILLER gift box.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL CAILLER allows you to choose from predefined experiences such as overnight stays, gourmet meals, or spa sessions, while a voucher with a free amount gives you the flexibility to pay for a service up to the chosen amount, whether it's for a stay, a meal, or relaxation at Bains de la Gruyère.
Are the terms of use clearly stated?
The terms of use for the HOTEL CAILLER gift boxes are clearly stated on our website. You will find all the necessary information regarding the conditions of use, valid in our establishment HOTEL CAILLER.
How do I use a gift box during booking?
To use your gift box at HOTEL CAILLER, book directly online or by phone, mentioning your unique code. Your box includes specific services such as access to Bains de la Gruyère and gourmet meals, depending on the chosen offer.
Can the gift box be transferred to a third party?
The HOTEL CAILLER gift box can be given to a third party. Simply enter the recipient's name when placing the order.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment HOTEL CAILLER.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the HOTEL CAILLER establishment.
What is the validity period of a gift box?
The validity period of a HOTEL CAILLER gift box is 1 year from the date of purchase. This period allows you to fully enjoy the offered services, whether for a stay, a gastronomic experience, or a relaxing moment at the Bains de la Gruyère.
Are children allowed?
Children are welcome at HOTEL CAILLER, especially with suitable packages like the family package in a family suite with mountain views.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required, according to the conditions of the establishment HOTEL CAILLER.
Is the spa access private?
Access to the spa at Bains de la Gruyère is unlimited for recipients of our gift boxes, with two heated water pools, a sauna, and a hammam available. This access is included in the services of the HOTEL CAILLER establishment.
What types of gift boxes do you offer?
We offer gift boxes for stays in Switzerland, gastronomic experiences, relaxing moments at the Bains de la Gruyère, or family getaways. Options include nights in a room with mountain views, gourmet meals, and unlimited access to the spa. These gift boxes are available at HOTEL CAILLER.